Documentation Store


‌In this section, you will find all of our published policies on allocations through to withdrawal forms available for you to download.

This section contains:

Policies, Procedures, Regulations, Brochures, Handbooks, Forms, Codes and Standards, Documents and Service Level Agreements.  If you wish to see any other documentation here, please feel free to email your suggestions to  or Click here to give us your Communications Feedback 

Forms, Regulations, Brochures & Information

Data Protection

Residential Services and Data Protection

Many parents/guardians pay the accommodation fees. However, the legal contract is between Residential Services and the student. As such, due to Data Protection regulations, we can usually only discuss the details with them directly.

It's not that we don't want to talk to you, we just have a legal requirement to adhere to guidelines on what information we can give you. We will happily talk to you about any general queries, but we can't go into specific details unless there are exceptional circumstances preventing the student from contacting us.  In this case, we would still require an authorisation form to be completed by the student.

Any residence invoices (accommodation fees) will be sent directly to the student's University email address. This is also the case for any issues that they may have. We cannot communicate with 3rd parties and will always will respond to the student directly if we receive any correspondence.

Cant find what you're looking for?

Check out our A-Z of information, where you can find resources on:

UUK Code logo‌ Student Accommodation Code

Let us know how we can improve our information!

We are really passionate about providing as much information to make the move to university as easy as possible. Whilst we can't change everything, the things that we can, we try to do as quickly and effectively as possible and regularly update our website and communications following enquiries and feedback.  

Let us know if you have any comments, suggestions or feedback on how you think we can improve our services: Please click here to give us your feedback.