Residential Services and Data Protection
Many parents / guardians pay the accommodation fees, however, the legal contract is between Residential Services and your son or daughter. As such, due to Data Protection regulations, we can usually only discuss the details with them directly.
It's not that we don't want to talk to you, we just have a legal requirement to adhere to guidelines on what information we can give you. We will happily to talk to you about any general queries, but we can't go into specific details unless there are exceptional circumstances preventing your son or daughter from contacting us, plus we must have your son or daughter's written permission for us to do so.
Any residence invoices (accommodation fees) will be sent directly to your son or daughter's University email address. If you need to know the details, you will need to ask your son or daughter to forward it to you. This is also the case for any issues that they may have, we cannot communicate with 3rd parties so will respond to the student directly if we receive any correspondence.