Mr Robert Behrens, the Independent Adjudicator and Chief Executive of the Office of Independent Adjudicator (OIA) addressing delegates from the University at a “Appeals and Complaints – Learning for the Future” work shop congratulated Swansea University for its exemplary record in managing student appeals and complaints.
Mr Behrens said that the OIA had witnessed a continuing increase in student complaints referred to them on a national basis. However he praised universities for their excellent record, in that less than a quarter of cases referred to the OIA were partially or fully justified.
Swansea University’s record indicated that the percentage was far lower than the national average. Mr Behrens indicated that the OIA would have expected double the number of complaints from students to have been referred to it when comparing with the records of other similar sized universities.
He complimented the University for its thorough approach to processing appeals and complaints and also for its efforts to learn from student complaints by promoting preventative measures within its enhancement agenda.
The University was also thanked for its work through the Academic Registrars’ Council in developing national guidelines for university practitioners involved in student appeals and complaints.
- Thursday 5 April 2012 01.00 BST
- Monday 12 March 2012 16.13 GMT
- Swansea University, Tel: 01792 295050