My academic background is in operations/supply chain management and improvement science.  My research focuses mainly on quality improvement in service and healthcare operations.  As a Health Foundation Improvement Science Fellow, my research focused on examining the design of patient care pathways using improvement techniques originating from other sectors. More recently this has been extended to focus on experienced-based co-design approaches to improving long-term conditions.  I am lead of the Swansea Centre for Improvement and Innovation which hosts the Improvement Science Research Group.  I am co-lead of ARCH-I, a virtual network for healthcare improvers in South West Wales.  I am a member of the Health Foundation Q Community.

My main research interests include:

  • Public Services Operations Management
  • Improving health and social care systems – including approaches such as Lean and Agile
  • Coproduction and co-design of care
  • Role of communication in quality improvement

Prior to joining Swansea I was a member of the Logistics and Operations Management section with Cardiff Business School, Cardiff University. From 2007 to 2010 I was a senior member of the Clinical Systems Improvement team at Warwick University’s Medical School. Whilst at Warwick I assisted in the development of a number of national healthcare improvement programmes and designed and delivered postgraduate modules in clinical systems improvement.

Publications

  1. Fletcher-Miles, H., Gammon, J., Williams, S., Hunt, J. A scoping review to assess the impact of public education campaigns to affect behavior change pertaining to antimicrobial resistance American Journal of Infection Control
  2. Williams, S., Turner, A., Beadle, H. Experience-based co-design to improve a pulmonary rehabilitation programme International Journal of Health Care Quality Assurance 32 5 778 787
  3. Gammon, J., Hunt, J., Williams, S., Daniel, S., Rees, S., Matthewson, S. Infection prevention control and organisational patient safety culture within the context of isolation: study protocol BMC Health Services Research 19 1
  4. Best, S., Williams, S. Professional identity in interprofessional teams: findings from a scoping review Journal of Interprofessional Care 1 12
  5. Williams, S., Turner, A., Beadle, H. Experience based co-design to improve a Pulmonary Rehabilitation Programme International Journal of Health Care Quality Assurance 00 00

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Teaching

  • SHQM29 Quality Improvement

    This module is offered as an option for the MSc Health Care Management. The module will examine the development of quality issues in the public sector generally and in the private and public health services. Attention will be paid to the political and ideological impetus for stressing quality as a central concern in the public sector. Different perspectives on quality will be examined and the validity and appropriateness of criteria for assessing quality in the health services will be critically scrutinised. Managerial and professional mechanisms for monitoring quality will be compared with attempts to involve patients in the assessment of quality in health service provision.

  • SHQM43 Theory and Practice of Leadership and Management in Health and Social Care

    This module will enable students to develop a critical understanding of management and leadership in the context of health and social care. The module will have a dual focus on theoretical perspectives and applied health care management. Theoretical perspectives will be drawn from business, health and further afield, to examine their application within health and social care and the public sector. Contemporary health and social care examples will be used as points for discussion and learning.

  • SHQM44 Communications for Improvement

    The absence of strategic and supportive communications can hold stifle quality improvement efforts. However, when communications are planned and central to the quality improvement process, they will engage people crucial to the work, build confidence in those responsible for making the changes and demonstrate the impact that is being made to the patients and public using the services. This online module will help students develop their skills and experience in communication, an often over-looked area of improvement ¿ but which plays a critical part in the outcome of successful projects and programmes. The module will take the form of a series of webinars which will include contributions from academia, healthcare and other industries. Powerpoint slides used for the webinars will be provided along with links to additional reading. Students will be required to participate in quizzes, Q&As and on-line discussion forums as part of their formative learning. This module will benefit those involved in designing, delivering, facilitating, implementing and managing quality improvement programmes/projects within healthcare. The module will demonstrate the importance of developing and integrating a communications plan within quality improvement activity at all levels within the organisation. This online module will be hosted on the International Society for Quality in Health care¿s online platform. Technical support will be available to students. A handbook will be available to students to support this distance learning module).

  • SHQM45 Communications for Improvement

    The absence of strategic and supportive communications can hold stifle quality improvement efforts. However, when communications are planned and central to the quality improvement process, they will engage people crucial to the work, build confidence in those responsible for making the changes and demonstrate the impact that is being made to the patients and public using the services. This online module will help students develop their skills and experience in communication, an often over-looked area of improvement ¿ but which plays a critical part in the outcome of successful projects and programmes. The module will take the form of a series of webinars which will include contributions from academia, healthcare and other industries. Powerpoint slides used for the webinars will be provided along with links to additional reading. Students will be required to participate in quizzes, Q&As and on-line discussion forums as part of their formative learning. This module will benefit those involved in designing, delivering, facilitating, implementing and managing quality improvement programmes/projects within healthcare. The module will demonstrate the importance of developing and integrating a communications plan within quality improvement activity at all levels within the organisation. This online module will be hosted on the International Society for Quality in Health care¿s online platform. Technical support will be available to students. A handbook will be available to students to support this distance learning module). The assessment will be made via Blackboard (which will interface with the online platform).

Supervision

  • The effects of the Crown Plan on health care delivery in Saudi Arabia (current)

    Student name:
    PhD
    Other supervisor: Prof Sharon Williams
    Other supervisor: Dr David Rea
  • An investigation into the influencing factors on readiness and sustainability of health service improvement initiatives within MOH hospitals in Saudi Arabia (current)

    Student name:
    PhD
    Other supervisor: Dr David Rea
    Other supervisor: Prof Nicholas Rich
    Other supervisor: Prof Sharon Williams
  • Identifying and Assessing Senior Healthcare Managers' Competencies in the Saudi Arabian Sector. (current)

    Student name:
    PhD
    Other supervisor: Dr Stephanie Best
    Other supervisor: Prof Sharon Williams
    Other supervisor: Dr David Rea
  • The Impact of Organisational Socialisation on Employee Performance and Retention at the Emergency Departments of Omani Hospitals.«br /»«br /»«br /»«br /»«br /» (current)

    Student name:
    PhD
    Other supervisor: Dr Stephanie Best
    Other supervisor: Prof Sharon Williams
    Other supervisor: Dr David Rea
  • An Inpatient Antimicrobial Resistance Intervention to Impact Patient Cognition and Behaviour in Welsh Hospitals (current)

    Student name:
    PhD
    Other supervisor: Dr Julian Hunt
    Other supervisor: Prof Sharon Williams
    Other supervisor: Prof John Gammon
  • Implementation and Evaluation of the National Respiratory Education Programme«br /»«br /»«br /» «br /»«br /»«br /» This has been altered based on the quality improvement and all elements of Kirkpatrick evaluation to:«br /»«br /»«br /» «br /»«br /»«br /» Does implementing a novel digital transformational system improve clinical outcomes at scale across a nation? (current)

    Student name:
    PhD
    Other supervisor: Prof Sharon Williams
    Other supervisor: Prof Keir Lewis
  • Co-producing and improving care for children with Autism Spectrum Disorders: A cross-disciplinary mixed-method study (current)

    Student name:
    PhD
    Other supervisor: Prof John Gammon
    Other supervisor: Prof Sharon Williams

Career History

Start Date End Date Position Held Location
2010 2015 Lecturer in Logistics and Operations Management Cardiff University
2007 2010 Assistant Professor in Lean in Healthcare Warwick University
2004 2007 Lecturer in Management Aberystwyth University

External Responsibilities

  • Treasurer of Special Interest Group, Academy of Management

    2008 - Present

  • Member of the Editorial Review Board, International Journal of Operations and Production Management

    2017 - Present

  • Member of the Local Organising Committee , 21st Quality Management and Organisational Development

    2017 - Present

  • Member of the All Wales Continuous Improvement Committee, Academi Wales

    2017 - Present

  • Member, Health Foundation Q Community

    2015 - Present

  • Member, Society for Studies in Organising Healthcare

    2012 - Present

  • External Examiner - Management programmes, University West of Scotland

    2012 - 2016

  • Member, Chartered Institute of Purchasing and Supply (MCIPS)

    2005 - Present

  • Member (former Treasurer) , British Academy of Management

    2008 - Present

Administrative Responsibilities

  • Member of CHHS Engagement & Innovation Committee - Swansea University

    2016 - Present

Key Grants and Projects

  • Professional Identity & Integrated Teams project (phase 2) 2017 - 2018

    , with Dr Steph Best, Dr Christian Beech

  • Professional Identity & Integrated Teams project (phase 1) 2015 - 2016

    , with Dr Steph Best, SURGE & Impact Funding

  • Health Foundation Improvement Science Fellowship & Research Project - Design of Care Pathways multi-site project 2014

    , The Health Foundation

Research Groups

  • Swansea Centre Improvement & Innovation in Health & Social Care

    Lead

  • Member

    Swansea Centre for Improvement & Innovation

  • Member

    British Academy of Management

  • Member

    Society for Health Organisation

  • Member

    Chartered Institute of Purchasing and Supply

Awards And Prizes

Date Description
2017 Best paper award – British Academy of Management Public Sector track 2017
2017 Best paper award – British Academy of Management Operations Management track 2014

Latest News

Professional Identity research receives international recognition

New research focusing on professional identity in integrated teams by Dr Stephanie Best and Dr Sharon Williams from the College of Human and Health Sciences received the best paper award at the Australian and New Zealand Academy of Management (ANZAM) conference. 

Cross-disciplinary research hits a new level

A recent publication by Dr Sharon Williams, a Senior Lecturer at the College of Human and Health Sciences has hit over 2000 downloads.

Co-producing Healthcare Paper Wins BAM Award

Dr Sharon Williams and her co-author Professor Zoe Radnor, from the University of Leicester, received a best developmental paper award at the 31st British Academy of Management conference hosted by Warwick University.

Healthcare operations management on the world stage. 

Dr Sharon Williams was invited to chair one of the healthcare sessions at the 5th World Conference for Production and Operations Management, presenting her work on the delivery of sustainable services for Huntington’s Disease patients. Click here to read the full article; 

http://www.swansea.ac.uk/latest-news/healthcareoperationsmanagementontheworldstage.php

Improving healthcare systems, an Italian connection. 

Dr Sharon Williams has recently returned from a visit to the Università Cattolica in Milan. Click here to read the full article; 

http://www.swansea.ac.uk/latest-news/improvinghealthcaresystemsanitalianconnection.php